Last updated: 2 September 2026
This Privacy Policy applies to FleckUniverse (“we”, “us”, “our”), operated by Gareth Fleck as a sole trader, based in Southland, New Zealand. FleckUniverse provides Aria, an AI receptionist service used by New Zealand real estate agents and agencies to answer calls, respond to enquiries, and book appointments.
This policy covers personal information collected through fleckuniverse.com, through calls to the Aria demo line or to Aria on behalf of a real estate agent client, and through any enquiry forms on this site.
If you are a caller speaking with Aria on behalf of one of our real estate agent clients, that agent is also responsible for how your information is used in their own business — this policy covers FleckUniverse’s role in handling that information on the agent’s behalf.
Depending on how you interact with us, we may collect:
Because Aria answers calls by listening to and processing what the caller says, every call is recorded and transcribed. We also review call recordings and transcripts to monitor and improve Aria’s performance over time, so that she continues to serve our client agents effectively. Our website does not use tracking technologies such as a Meta/Facebook pixel or Google Analytics.
We use the information we collect to:
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Aria is an AI receptionist, not a human. Callers are informed they are speaking with an AI receptionist. If you have questions Aria cannot answer, your details are captured so the relevant real estate agent can follow up with you personally.
We share personal information collected through Aria with the real estate agent or agency you contacted, since that is the reason the information was collected. We also share information with GoHighLevel, our customer relationship management, calendar and call-handling software provider, which processes this information on our behalf under its own obligations to keep it secure and use it only to provide that service to us.
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including relying on reputable service providers with their own security safeguards. Our platform provider, GoHighLevel, is based in the United States and stores data on servers located in the United States (on Amazon Web Services and Google Cloud Platform infrastructure). GoHighLevel holds SOC 2 Type II certification and enters into data processing agreements incorporating Standard Contractual Clauses with its own service providers. We rely on these as reasonable steps to ensure your information continues to receive comparable privacy safeguards while stored overseas, as required under Information Privacy Principle 12 of the Privacy Act 2020.
We keep call records and enquiry details for 24 months after your last contact with us, or for as long as required by law, whichever is longer. After that, we delete or de-identify the information unless we’re required to keep it for a legal reason.
Under New Zealand’s Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it. To make a request, contact us at [email protected].
If you have a concern about how we’ve handled your personal information, please contact us first at [email protected] so we can try to resolve it. If you’re not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Our website is hosted on GoHighLevel. Neither GoHighLevel nor FleckUniverse currently applies cookies or tracking technologies (such as a Meta/Facebook pixel or Google Analytics) to this site.
We may update this Privacy Policy from time to time. The current version will always be available on this page.
Email: [email protected]
Based in Southland, New Zealand.